Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, Glama (the "Service"). By accessing or using the Service, you consent to the practices described in this Privacy Policy.
TLDR
You retain ownership of your content and grant Glama a limited license solely to host and store such content for the purpose of providing the service. All chats and uploaded information remain private and confidential, accessible only to you and authorized users within your private workspace. Glama will not use, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display, or distribute your content without your explicit consent.
Ensure that your content complies with Terms of Service and all applicable laws.
Information We Collect
We may collect the following types of information when you use our Service:
- Personal Information:
- Your name and email address when you voluntarily provide it for communication purposes.
- Device information such as IP address, browser type, operating system.
- Geolocation data (if you allow access).
- Usage Information:
- Product searches and interactions.
- User-generated content (e.g., reviews, comments).
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, maintain, improve, and personalize the Service.
- To respond to your inquiries, comments, or requests and provide customer support.
- To analyze and optimize the performance and usage of the Service, including tracking how users search and interact with products.
- To send updates, security alerts, and administrative messages.
- To conduct research and analysis for enhancing the functionality and user experience of our Service.
Disclosure of Your Information
We may disclose your information in the following circumstances:
- To trusted third-party service providers who assist us in operating the Service.
- To comply with legal obligations or respond to lawful requests by public authorities.
- In the event of a merger, acquisition, or sale of all or a portion of our assets.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the information provided in the Contact Us section.
GDPR and CCPA Compliance
Glama is committed to complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This section outlines additional rights and information for users protected by these regulations.
For European Economic Area (EEA) Residents (GDPR)
If you are a resident of the EEA, you have the following rights under GDPR:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to erasure: You can request that we delete your personal data in certain circumstances.
- Right to restrict processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to data portability: You can request a copy of your personal data in a machine-readable format.
- Right to object: You can object to our processing of your personal data in certain circumstances.
- Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at privacy@glama.ai. We will respond to your request within 30 days.
For California Residents (CCPA)
If you are a California resident, you have the following rights under CCPA:
- Right to know: You can request information about the personal information we have collected about you over the past 12 months, including the categories of information, sources, purposes for collection, and categories of third parties we have shared it with.
- Right to delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to opt-out of sales: We do not sell your personal information. However, if this changes in the future, you will have the right to opt-out of such sales.
- Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us at privacy@glama.ai. We will respond to your request within 45 days.
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
For more information about the specific legal basis for processing your data, please contact us.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO at dpo@glama.ai.
Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and any changes will be posted on this page. Please review this Privacy Policy periodically to stay informed about our data practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@glama.ai.
This policy was last updated on 2025-01-18.